Terms and Conditions

NOTICE: The following terms, conditions, policies and notices (“Terms and Conditions”) are a legally binding agreement made by and between MDHearingAid and you, personally and, if applicable, on behalf of the entity for whom you are using this web site (collectively, “you”).  MDHearingAid, Inc. ("MDHearingAid") operates http://www.MDHearingAid.com, http://www.MDHearingAids.com, http://www.Acoustitone.com, http://www.mdhearing.com, http://www.mdhearingtrial.com, http://www.mdbogo.com, http://www.mdvolt.com, http://www.mdhearingamp.com, and other landing pages (collectively, the "Web Sites") that direct customers to http://www.MDHearingAid.com. By using the Web Sites, you signify your assent to these Terms and Conditions and any subsequent modifications. Internet technology and the applicable laws, rules, and regulations change frequently. Accordingly, MDHearingAid reserves the right to revise these Terms and Conditions periodically by updating this posting with new terms and/or conditions, taking effect on the date of posting. Review these Terms and Conditions every time you use these Sites as they are binding upon you and may have changed since your last visit. If any changes are made to these Terms and Conditions, such changes will only be applied prospectively and will apply to all users.

PLEASE READ THE TERMS OF THIS AGREEMENT CAREFULLY BEFORE USING OUR WEBSITES OR MOBILE APPLICATION. THIS AGREEMENT CONTAINS A MANDATORY ARBITRATION PROVISION AND A WAIVER OF JURY TRIAL AND CLASS ACTION RIGHTS.

BY ACCESSING OR USING ANY PART OF THE WEB SITE OR CALLING THE PHONE NUMBER FOR MDHEARINGAID, YOU AGREE THAT YOU HAVE READ, UNDERSTAND AND AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.  IF YOU DO NOT AGREE TO BE SO BOUND, DO NOT ACCESS OR USE THE WEB SITE OR PHONE NUMBER.

1. Using The Web Site.
(a)  Eligibility. Except as expressly provided below, the Web Sites may only be used by individuals and entities who can form legally binding contracts under applicable law.  No person under the age of 18 may use the Web Sites without the supervision of a parent or legal guardian.  Your use of the Web Sites will be deemed to be a representation that you are 18 years of age or older, or using the Web Site with the permission of your parent or guardian.  We require that all purchases be made by individuals 18 years of age or older. Children should not submit any Personal Information to us. Parents should be aware that MDHearingAid's Privacy Policy governs our use of Personal Information. That information which is voluntarily given by children or others in chat sessions, email exchanges, bulletin boards or the like may be used to generate unsolicited mail. MDHearingAid encourages all parents to instruct their children in the safe and responsible use of their Personal Information while using the Internet. As a condition to your continued use of the Web Sites, you warrant to MDHearingAid that you will not use the Web Sites for any purpose that is unlawful or prohibited by these Terms and Conditions. MDHearingAid reserves the right to refuse service, terminate accounts, or cancel orders in its sole discretion. MDHearingAid does not sell products for purchase by children.

(b) License and Restrictions.  Subject to these Terms and Conditions, you are hereby granted a limited, non-exclusive right to access the content and materials on our Web Sites.  We will retain ownership of our intellectual property rights and you will not obtain any rights therein by virtue of these Terms and Conditions or otherwise, except as expressly set forth in these Terms and Conditions.  You will have no right to use, copy, display, perform, create derivative works from, distribute, transmit or sublicense materials or content available on the Web Sites, except as expressly set forth in these Terms and Conditions.

(c) Prohibited Conduct.  In your access of the Web Sites, you may not:  (i) infringe any patent, trademark, trade secret, copyright, right of publicity or other right of any party; (ii) disrupt or interfere with the security or use of the Web Sites or any web sites linked to the Web Sites; (iii) interfere with or damage the Web Sites, including, without limitation, through the use of viruses, cancel bots, Trojan horses, harmful code, flood pings, denial of service attacks, packet or IP spoofing, forged routing or electronic mail address information, or similar methods or technology; (iv) impersonate another person or entity, misrepresent your affiliation with a person or entity, including (without limitation) us, or use a false identity; (v) attempt to obtain unauthorized access to the Web Site; (vi) engage, directly or indirectly, in transmission of “spam,” chain letters, junk mail or any other type of unsolicited solicitation; (vii) collect, manually or through an automatic process, information about other users or the Web Sites without their or our express written consent; (viii) submit false or misleading information to us; (ix) violate any law, rule, or regulation; (x) engage in any activity that interferes with any third party’s ability to use or enjoy the Web Sites; or (xi) assist or encourage any third party in engaging in any activity prohibited by these Terms and Conditions.

2. Using the Mobile App
MDHearing grants You the right to access and use the mobile application offered by MDHearing (“App”). This right is non-exclusive, non-transferable, and limited by and subject to this Agreement.

3. Accessing the App
To access certain features on the App, You will be asked to provide a valid email address and password. It is a condition of Your use of the App that all the information You provide is correct, current, and complete. You agree that all information You provide, including but not limited to through the use of any interactive features of the App, is governed by our Privacy Policy, which can be found at https://www.mdhearingaid.com/en/content/privacy-policy. You consent to all actions we take with respect to Your information consistent with our Privacy Policy.

4. Your Content
(a) License. By posting, storing, or transmitting any content on or to the Web Sites or Mobile Application, you hereby grant us a perpetual, worldwide, non-exclusive, royalty-free, sub-licensable, right and license to use, copy, display, perform, create derivative works from, distribute, have distributed, transmit and sublicense such content in any form, in all media now known or hereinafter created, anywhere in the world.  You hereby irrevocably waive any claims based on moral rights or similar theories, if any.

(b) Objectionable Content.  We do not have the ability to control the nature of the user-generated content offered through the Web Sites.  You are solely responsible for your interactions with other users of the Web Sites and any content that you post.  We will not be liable for any damage or harm resulting from any content or your interactions with other users of the Web Sites.  We reserve the right, but have no obligation, to monitor interactions between you and other users of the Web Sites and take any other action to restrict access to or the availability of any material that we or another user of the Web Sites may consider to be obscene, lewd, lascivious, filthy, excessively violent, harassing or otherwise objectionable (including, without limitation, because it violates these Terms and Conditions).

(c) User Data. MDHearingAid collects different types of information from users of the Web Sites or Mobile Application. We collect "Personal Information," which, generally speaking, is information that identifies you individually, such as your name, account number, and billing address. We will only collect Personal Information about you that you provide to us voluntarily. For example, we collect Personal Information when you make a purchase on the Web Sites or Mobile Application. If you do not want your Personal Information collected, please do not submit it to us. When you do provide us with Personal Information, we may store and evaluate that information to better understand your needs and how we can better serve you, and we may use that information to improve our service and to contact you. We do not now and do not intend to sell, rent, or market Personal Information about you to third parties. However, MDHearingAid may disclose Personal Information about you in the following cases: (i) in connection with processing your transactions and requests with MDHearingAid, (ii) to comply with a subpoena, search warrant, court order or other legal requirement; or (iii) in the event that MDHearingAid has reason to believe that disclosing Personal Information is necessary to identify, contact, or bring legal action against someone who, intentionally or unintentionally, may be causing injury or harm to the Web Sites or Mobile Application, its users, or other persons, or violating the Terms and Conditions of the Web Sites or Mobile Application. Additionally, MDHearingAid may, from time to time, notify you that a particular service (e.g., a rebate program) will require disclosure of your Personal Information. If you choose to participate in such a service, you consent to disclosure of your Personal Information. MDHearingAid also collects Non-Personal Information from users of the Web Sites or Mobile Application. "Non-Personal Information" is information that does not itself identify you personally, such as the type of Internet browser or computer operating system you are using, and the domain name of the websites from which you linked to the Web Sites or Mobile Application. We may automatically (i.e., not via registration) collect Non-Personal Information when you connect to or use the Web Sites or Mobile Application. We may store, compile, publish, promote, report, lease, sell, or otherwise disclose Non-Personal Information to third parties, provided that the information does not personally identify you.

(d) Forums. MDHearingAid may provide blogs, message boards and other community forums ("Community Forums") on the Sites. If you use a Community Forum, you are solely responsible for your own communications and the consequences of posting those communications. MDHearingAid does not assume any responsibility for the consequences of any Community Forum communications on or arising from use of the MDHearingAid Sites. MDHearingAid does not represent or guarantee the truthfulness, accuracy or reliability of any of the material posted by Community Forum users or endorse any opinions expressed by such users. ANY RELIANCE UPON CONTENT POSTED IN A COMMUNITY FORUM IS AT YOUR OWN RISK.

5. Accuracy of Information
We attempt to ensure that the information on the Web Sites or Mobile Applicationis complete and accurate; however, this information may contain typographical errors, pricing errors, and other errors or inaccuracies.  We assume no responsibility for such errors and omissions, and reserve the right to:  (i) revoke any offer stated on the Web Sites or Mobile Application; (ii) correct any errors, inaccuracies or omissions; and (iii) make changes to prices, content, promotions, product descriptions or specifications, or other information on the Web Sites or Mobile Application.

6. Sales Tax
If you purchase products using the Web Sites or Mobile Application, you will be responsible for paying any sales tax indicated on the Web Sites.

7. Shipping
When you place an order for any product, we will ship the product to the address designated by you.  Risk of loss and title for the product pass to you upon delivery of the product to the carrier.  You are responsible for filing any claims with carriers for damaged or lost shipments. All products purchased through the Web Sites or Mobile Application are shipped and billed by MDHearingAid. Information regarding estimated delivery schedules, delivery options, and payment terms are clearly posted on each product page, but are only estimates.  For international orders,  please note that MDHearingAid will not be able to cover customs costs.

8. Fraud
We reserve the right, but undertake no obligation, to actively report and prosecute actual and suspected credit card fraud.  We may, in our discretion, require further authorization from you such as a telephone confirmation of your order and other information.  We reserve the right to cancel, delay, refuse to ship, or recall from the shipper any order if fraud is suspected.  We capture certain information during the order process, including time, date, IP address, and other information that will be used to locate and identify individuals committing fraud.  If any Web Site order is suspected to be fraudulent, we reserve the right, but undertake no obligation, to submit all records, with or without a subpoena, to all law enforcement agencies and to the credit card company for fraud investigation.  We reserve the right to cooperate with authorities to prosecute offenders to the fullest extent of the law.

9. Security
Your security and buying confidence is one of our highest considerations. Although no company can provide absolute security on the Internet, the Web Sites utilize an SSL web certificate capable of encryption and provided by Yahoo eCommerce solutions. In addition the Web Sites incorporate digital certificates and online authentication. At MDHearingAid we are committed to making your shopping experience both safe and pleasurable. MDHearingAid encrypts all Personal Information collected about you and stores that information in its data center protected by industry standard firewalls. Despite these measures designed to ensure the security of the Web Sites, we reserve the right, as provided below, to make no guarantees in this regard.

10. Intellectual Property Rights
(a) Copyright.  All materials on the Web Sites or Mobile Application, including without limitation, the logos, design, text, graphics, other files, and the selection and arrangement thereof are either owned by us or are the property of our suppliers or licensors. You may not use such materials without permission. © 2016 MDHearingAid.com ALL RIGHTS RESERVED.

(b) Trademarks.  Acoustitone PRO and Acoustitone MAX are trade names owned by MDHearingAid.  Acoustitone™, Acoustitone PRO™, Acoustitone MAX™, MDHearingAid™, MDHearing™, “Because you deserve affordable hearing”™, the related design marks, and other trademarks on the Web Site are owned by MDHearingAid.  Page headers, custom graphics, button icons and scripts are trademarks or trade dress are owned by MDHearingAid.  You may not use any of these trademarks, trade dress, or trade names without the express written permission of MDHearingAid.

11. Third-Party Services
We may use third parties to provide certain services accessible through the Web Sites or Mobile Application and may provide links to third-party web sites.  We do not control those third parties, their services, or their web sites. We will not be liable to you in any way for your use of such services or web sites.  These third parties may have their own terms of use and other policies.  You must comply with such terms and policies as well as these Terms and Conditions when you use these services and web sites.

12. Linking and Framing
You may not deep link to portions of the Web Site, or frame, inline link, or similarly display any of our property, including, without limitation, the Web Sites or Mobile Application.  You may not use any of our logos or other trademarks as part of a link without express written permission.

13. Comments
All comments, feedback, suggestions, ideas, and other submissions that you disclose, submit or offer to us in connection with your use of the Web Sites or Mobile Application (collectively, “Comments”) will become our exclusive property.  Such disclosure, submission or offer of any Comments shall constitute an assignment to us of all worldwide right, title and interest in all patent, copyright, trademark, and all other intellectual property and other rights whatsoever in and to the Comments and a waiver of any claim based on moral rights, unfair competition, breach of implied contract, breach of confidentiality, and any other legal theory.  You will, at our cost, execute any documents to effect, record, or perfect such assignment. Thus, we will own exclusively all such right, title and interest and shall not be limited in any way in the use, commercial or otherwise, of any Comments. You should not submit any Comments to us if you do not wish to assign such rights to us.  We are and will be under no obligation:  (i) to maintain any Comments in confidence; (ii) to pay to you or any third party any compensation for any Comments; or (iii) to respond to any Comments. You are and shall remain solely responsible for the content of any Comments you make.

14. Indemnification
You agree to hold MDHearingAid, our employees, physicians, representatives, agents, attorneys, affiliates, directors, officers, managers and shareholders (the “Indemnified Parties”) harmless from any damage, loss, tort, cost or expense (including without limitation, attorneys’ fees and costs) incurred in connection with any third-party claim, demand or action (“Claim”) brought or asserted against any of the Indemnified Parties arising from, related to, or connected with your use of the Web Sites or Mobile Application or products.  If you are obligated to provide indemnification pursuant to this provision, we may, in our sole and absolute discretion, control the disposition of any Claim at your sole cost and expense.  Without limitation of the foregoing, you may not settle, compromise or in any other manner dispose of any Claim without our consent.

15. Disclaimers, Exclusions, and Limitations
(a) DISCLAIMER OF WARRANTIES. WE PROVIDE THE WEB SITE ON AN “AS IS” AND “AS AVAILABLE” BASIS. WE DO NOT REPRESENT OR WARRANT THAT THE WEB SITE, THE SERVICES, ITS USE, ANY INFORMATION ON IT:  (I) WILL BE UNINTERRUPTED OR SECURE, (II) WILL BE FREE OF DEFECTS, INACCURACIES OR ERRORS, (III) WILL MEET YOUR REQUIREMENTS, OR (IV) WILL OPERATE IN THE CONFIGURATION OR WITH OTHER HARDWARE OR SOFTWARE YOU USE.  WE MAKE NO WARRANTIES OTHER THAN THOSE MADE EXPRESSLY IN THESE TERMS AND CONDITIONS, AND HEREBY DISCLAIM ANY AND ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION, WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE, MERCHANTABILITY AND NON-INFRINGEMENT.

Neither MDHearingAid nor its employees, agents, Suppliers, third party information providers, merchants, licensors or the like warrant that the Web Sites or Mobile Application or their operation will be accurate, reliable, uninterrupted or error-free. If your use of MDHearingAid results in the need for servicing or replacing property, material, equipment or data, MDHearingAid is not responsible for those costs. No agent or representative has the authority to create any warranty regarding the Web Sites or Mobile Application on behalf of MDHearingAid. MDHearingAid reserves the right to change or discontinue at any time any aspect or feature of the Web Sites or Mobile Application. MDHearingAid does not assume any liability for the contents of any material provided on the Sites. Reliance on any information presented on the Web Sites or Mobile Application is at your own risk. MDHearingAid reserves the right to change or discontinue any aspect or feature of the Web Sites or Mobile Application at any time. You acknowledge that, in connection with the Web Sites or Mobile Application, information will be transmitted over local exchange, interexchange and Internet backbone carrier lines and through routers, switches and other devices owned, maintained and serviced by third party local exchange and long distance carriers, utilities, Internet service providers and others, all of which are beyond the control and jurisdiction of MDHearingAid. Accordingly, MDHearingAid assumes no liability for or relating to the delay, failure, interruption or corruption of any data or other information transmitted in connection with use of the Web Sites or Mobile Application.

(b) DISCLAIMER OF FORWARD-LOOKING STATEMENTS.  THESE WEB SITES OR MOBILE APPLICATION MAY CONTAIN FORWARD-LOOKING STATEMENTS THAT REFLECT OUR CURRENT EXPECTATION REGARDING FUTURE EVENTS AND BUSINESS DEVELOPMENT.  THE FORWARD-LOOKING STATEMENTS INVOLVE RISKS AND UNCERTAINTIES. ACTUAL DEVELOPMENTS OR RESULTS COULD DIFFER MATERIALLY FROM THOSE PROJECTED AND DEPEND ON A NUMBER OF FACTORS, SOME OF WHICH ARE OUTSIDE OUR CONTROL.

(c) HEALTH RELATED INFORMATION. WE PROVIDE INFORMATION ON THE WEB SITES OR MOBILE APPLICATION FOR INFORMATIONAL PURPOSES ONLY.  IT IS NOT MEANT AS A SUBSTITUTE FOR THE ADVICE OF A DOCTOR OR OTHER HEALTH CARE PROFESSIONAL.  YOU SHOULD NOT USE THE INFORMATION AVAILABLE ON OR THROUGH THE WEB SITES OR MOBILE APPLICATION FOR DIAGNOSING OR TREATING A MEDICAL CONDITION.  YOU SHOULD CAREFULLY READ ALL PRODUCT INSTRUCTIONS PRIOR TO USE.

(d) PRODUCTS.  ALL PRODUCTS ARE SUBJECT ONLY TO ANY APPLICABLE WARRANTIES OF THEIR RESPECTIVE MANUFACTURERS, DISTRIBUTORS, AND SUPPLIERS, IF ANY, PROVIDED IN THE PRODUCT PACKAGING.  TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, WE HEREBY DISCLAIM ALL WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, OR FITNESS FOR A PARTICULAR PURPOSE.  WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, WE HEREBY EXPRESSLY DISCLAIM ALL LIABILITY FOR PRODUCT DEFECT OR FAILURE CLAIMS THAT ARE DUE TO NORMAL WEAR, PRODUCT MISUSE, ABUSE, PRODUCT MODIFICATION, IMPROPER PRODUCT SELECTION, NON-COMPLIANCE WITH ANY CODES, OR MISAPPROPRIATION.

(e) EXCLUSION OF DAMAGES.  MDHEARINGAID AND ITS PHYSICIANS WILL NOT BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY CONSEQUENTIAL, INCIDENTAL, INDIRECT, PUNITIVE OR SPECIAL DAMAGES (INCLUDING, WITHOUT LIMITATION, TORT, DAMAGES RELATING TO LOST PROFITS, LOST DATA OR LOSS OF GOODWILL) ARISING OUT OF, RELATING TO OR CONNECTED WITH THE USE OF THE WEB SITES OR PRODUCTS, REGARDLESS OF THE CAUSE OF ACTION ON WHICH THEY ARE BASED, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OCCURRING.

(f) LIMITATION OF LIABILITY.  IN NO EVENT WILL OUR AGGREGATE LIABILITY ARISING FROM, RELATING TO, OR IN CONNECTION WITH THESE TERMS AND CONDITIONS (INCLUDING, WITHOUT LIMITATION, CLAIMS RELATING TO THE WEB SITES OR MOBILE APPLICATION OR THE PRODUCTS) EXCEED THE GREATER OF $100 (ONE HUNDRED DOLLARS) OR THE AMOUNT THAT YOU PAID FOR THE PRODUCT(S). IN NO EVENT SHALL MDHEARINGAID OR ANY THIRD PARTIES MENTIONED AT THE WEB SITES OR MOBILE APPLICATION BE LIABLE FOR ANY COSTS, DAMAGES AND EXPENSES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, HEALTH PROBLEMS, INCIDENTAL AND CONSEQUENTIAL DAMAGES, LOST PROFITS OR DAMAGES RESULTING FROM LOST DATA OR BUSINESS INTERRUPTION) RESULTING FROM THE USE OR INABILITY TO USE THE MDHEARINGAID WEB SITES OR MOBILE APPLICATION OR THE CONTENT OF THE WEB SITES OR MOBILE APPLICATION WHETHER BASED ON WARRANTY, CONTRACT, TORT OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT MDHEARINGAID IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. MDHEARINGAID SHALL BE LIABLE TO YOU ONLY FOR GROSS NEGLIGENCE OR WILLFUL MISCONDUCT AND ONLY TO THE EXTENT OF ACTUAL DAMAGES INCURRED BY YOU, NOT TO EXCEED U.S. $100.00 (ONE HUNDRED DOLLARS). BECAUSE SOME STATES AND COUNTRIES DO NOT ALLOW THE EXCLUSION OF LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. REMEDIES UNDER THIS AGREEMENT ARE EXCLUSIVE AND ARE LIMITED TO THOSE EXPRESSLY PROVIDED FOR IN THIS AGREEMENT.

(g) Mobile Application Disclaimer. The mobile application has been created to provide you with the possibility of controlling and personalizing your hearing experience directly from your mobile device. The App is intended to be used with MDHearingAid devices. The mobile application sends and receives signals from the device via mobile devices. Notifications of application updates should not be disabled, and it is recommended that You install all updates to ensure that the App will function correctly and will be kept up to date. The application must only be used with MDHearingAid devices for which it is intended. MDHEARINGAID IS NOT A HEALTHCARE PROVIDER. THE APP IS NOT A MEDICAL DEVICE, IS NOT INTENDED TO SUBSTITUTE FOR ANY MEDICAL DEVICE, AND HAS NOT BEEN REVIEWED OR APPROVED BY THE FEDERAL FOOD AND DRUG ADMINISTRATION (“FDA”). PLEASE ALSO NOTE THAT INFORMATION COLLECTED AND STORED BY THE APP MAY NOT BE PROTECTED UNDER THE HEALTH INSURANCE PORTABILITY AND ACCOUNTABILITY ACT (“HIPAA”). IF YOU HAVE A HEARING PROBLEM, MDHEARINGAID STRONGLY URGES YOU TO CONSULT WITH A QUALIFIED PHYSICIAN OR HEARING PROFESSIONAL.

16. Transactions
In facilitating transactions, MDHearingAid collects Personal Information related to each transaction, such as the amount of the transaction and the necessary financial and identifying information, including relevant account numbers and addresses. Disclosure of Personal Information is required to conduct a transaction on the Web Sites or Mobile Application.

17. Force Majeure
We will not be liable for failing to perform under these Terms and Conditions because of any event beyond our reasonable control, including, without limitation, a labor disturbance, an Internet outage or interruption of service, a communications outage, failure by a service provider to perform, fire, terrorism, natural disaster or war.

18. Forum Selection and Choice of Law
You expressly agree that exclusive jurisdiction for any dispute with MDHearingAid, or in any way relating to your use of the Web Sites or Mobile Application("Legal Action"), shall be the courts of Cook County, State of Illinois. You further agree and expressly consent to the exercise of personal jurisdiction in the courts of the State of Illinois in connection with any such dispute. Any Legal Action that is subject to the jurisdiction of federal courts shall be instituted in a federal court in the Northern District of Illinois. These Terms and Conditions are governed by the internal substantive laws of the State of Illinois, without regard to conflict of law principles. If any provision of these Terms and Conditions are found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms and Conditions, which shall remain in full force and effect. No waiver of these Terms and Conditions shall be deemed a further or continuing waiver of such term or condition or any other term or condition.

19. Agreement to Arbitrate
This Agreement provides that all disputes between you and MDHEARINGAID will be resolved by BINDING ARBITRATION. The location of this arbitration shall be Chicago, Illinois. You thus GIVE UP YOUR RIGHT TO GO TO COURT to assert or defend your rights under this contract. Your rights will be determined by a NEUTRAL ARBITRATOR and NOT a judge or jury. You are entitled to a FAIR HEARING, BUT the arbitration procedures are SIMPLER AND MORE LIMITED THAN RULES APPLICABLE IN COURT. Arbitrator decisions are as enforceable as any court order and are subject to VERY LIMITED REVIEW BY A COURT.

20. Waiver of Class Action Rights
BY ENTERING INTO THESE TERMS AND CONDITIONS, YOU HEREBY IRREVOCABLY WAIVE ANY RIGHT YOU MAY HAVE TO JOIN CLAIMS WITH THOSE OF OTHERS IN THE FORM OF A CLASS ACTION OR SIMILAR PROCEDURAL DEVICE.  ANY CLAIMS ARISING OUT OF, RELATING TO, OR CONNECTED WITH THESE TERMS AND CONDITIONS MUST BE ASSERTED INDIVIDUALLY.

21. Limitation of Actions
You acknowledge and agree that, regardless of any statute or law to the contrary, any claim or cause of action you may have arising out of, relating to, or connected with your use of the Web Sites or Mobile Application, must be filed within one calendar year after such claim or cause of action arises, or forever be barred.

22. Changes to the Web Sites or Mobile Application
We may, in our sole discretion, change, modify, suspend, make improvements to or discontinue any aspect of the Web Sites or Mobile Application, temporarily or permanently, at any time without notice to you, and we will not be liable for doing so. We may at any time modify any relevant terms and conditions, policies or notices. You acknowledge that by visiting the Web Sites or Mobile Application from time to time, you shall become bound to the current version of the relevant terms and conditions and, unless stated in the current version, all previous versions shall be superseded by the current version. You shall be responsible for reviewing the current version of these terms and conditions each time you visit the Web Sites or Mobile Application.

23. Termination
We will have the right to terminate your access to the Web Sites or Mobile Application if we reasonably believe you have breached any of the terms and conditions of these Terms and Conditions. Following termination, you will not be permitted to use the Web Sites or Mobile Application and we may, in our discretion, cancel any outstanding Product Orders.  If your access to the Web Sites or Mobile Application is terminated, we reserve the right to exercise whatever means we deem necessary to prevent unauthorized access to the Web Sites or Mobile Application, including, but not limited to, technological barriers, IP mapping, and direct contact with your Internet Service Provider.  These Terms and Conditions will survive indefinitely unless and until we choose to terminate it, regardless of whether any account you open is terminated by you or us or if you have the right to access or use the Web Sites or Mobile Application.

24. Integration
These Terms and Conditions contain the entire understanding between you and us regarding the use of the Web Sites, and supersedes all prior and contemporaneous agreements and understandings between you and us relating thereto.  

25. Additional Terms
These Terms and Conditions will be binding upon each party hereto and its successors and permitted assigns, and governed by and construed in accordance with the laws of the State of Illinois without regard for conflict of law principles.  These Terms and Conditions and all of your rights and obligations under them may not be assignable or transferable by you without our prior written consent.   No failure or delay by a party in exercising any right, power or privilege under these Terms and Conditions will operate as a waiver thereof, nor will any single or partial exercise of any right, power or privilege preclude any other or further exercise thereof or the exercise of any other right, power, or privilege under these Terms and Conditions.  You are an independent contractor, and no agency, partnership, joint venture, employee-employer relationship is intended or created by these Terms and Conditions.  The invalidity or unenforceability of any provision of these Terms and Conditions will not affect the validity or enforceability of any other provision of these Terms and Conditions, all of which will remain in full force and effect.

26. Privacy Policy
The Privacy Policy (located at www.MDHearingAid.com) is hereby incorporated by reference.

27. Information Placed Automatically
When you view the Web Sites or Mobile Application, we may store some information on your computer. This information will be in the form of a "cookie" or similar file and can help us in many ways. For example, cookies allow us to tailor a website to better match your interests and preferences. With most Internet browsers, you can erase cookies from your computer hard drive, block a cookie or receive a warning before a cookie is stored. Please refer to your browser instructions or help screen to learn more about these functions.

28. Company Sale
Personal and Non-Personal Information collected through the Web Sites or Mobile Application is considered a trade secret of MDHearingAid. As the owner of such information, we may disclose or sell such information as an asset of the company in conjunction with the sale to a third party of our company or a portion of our assets.

29. Opt-out Procedures
By making a purchase on www.mdhearingaid.com or requesting a free report, you elect to opt in to our customer contact and incentive program, by which you will receive occasional emails regarding warranty tracking and confirmation, customer follow-up, product and accessory sales, discounts, and newsletters.  Although most of our customers tell us that they look forward to receiving these offers, we recognize your right to discontinue this service. To elect not to receive future email communications, send an email to customerservice@mdhearingaid.com with the word "Remove" in the subject line.

30. Product Support and Returns
If you have difficulties with your order, please contact customer service for help or return instructions. All MDHearingAid Hearing Aids are subject to a 45-day money back guarantee, less Shipping & Handling and any applicable restocking fee.  MDHearingAid will not refund Shipping & Handling charges collected at point of sale.   MDHearingAid will not provide refunds for products clearly damaged or modified by the customer, through no fault of MDHearingAid.  All returns require a Return Merchandise Authorization number prior to be accepted for credit.  All returns are to be sent using a trackable mail service such as USPS Priority Mail, UPS, or FedEX.  Hearing aids returned without a RMA number are subject to a 20% restocking fee.  Hearing aids not received by MDHearingAid (without proof of delivery) may be refused for credit.

31. Survival
The provisions entitled "Disclaimer of Warranties," "Limitation of Liability," "Indemnification," "Trademarks," and "General Provisions" will survive termination of this agreement.

32. Notices
MDHearingAid may deliver notice to you under these Terms and Conditions by means of electronic mail, a general otice on MDHearingAid, or by written communication delivered by first class U.S. mail to your address on record in MDHearingAid' account information. You may give notice to MDHearingAid at any time via electronic mail or by letter delivered by first class postage prepaid U.S. mail or overnight courier to the following address:

MDHearingAid, Inc.
650 W Lake St #120
Chicago, IL 60661

33. Conditions for Purchase
By making a purchase on the website you agree that you are at least 18 years of age, and that the end user of the product you purchased on our website is at least 18 years of age.

You, the buyer, may cancel this transaction at any time prior to midnight of the 45th day after the date of this transaction. See the Notice of Cancellation form for an explanation of this right.
"NOTICE OF CANCELLATION”
enter date of transaction
...............................................
(DATE)

YOU MAY CANCEL THIS TRANSACTION, WITHOUT ANY PENALTY OR OBLIGATION, WITHIN 45 DAYS FROM THE ABOVE DATE.

IF YOU CANCEL, ANY PROPERTY TRADED IN, ANY PAYMENTS MADE BY YOU UNDER THE CONTRACT OR SALE LESS ANY NONREFUNDABLE RESTOCKING FEE, AND ANY NEGOTIABLE INSTRUMENT EXECUTED BY YOU WILL BE RETURNED WITHIN 10 BUSINESS DAYS FOLLOWING RECEIPT BY THE SELLER OF YOUR CANCELLATION NOTICE AND ALL MERCHANDISE PERTAINING TO THIS TRANSACTION, AND ANY SECURITY INTEREST ARISING OUT OF THE TRANSACTION WILL BE CANCELLED.

IF YOU CANCEL, YOU MUST RETURN TO THE SELLER, IN SUBSTANTIALLY AS GOOD CONDITION AS WHEN RECEIVED, ANY GOODS DELIVERED TO YOU UNDER THIS CONTRACT OR SALE.

TO CANCEL THIS TRANSACTION, MAIL OR DELIVER A SIGNED AND DATED COPY OF THIS CANCELLATION NOTICE OR ANY OTHER WRITTEN NOTICE, OR SEND A TELEGRAM, TO (name of seller), AT (address of seller's place of business) AND (seller's telephone number) NO LATER THAN MIDNIGHT OF ............. (date).

I HEREBY CANCEL THIS TRANSACTION.

(Date)........................................ (Buyer’s Signature)"

You may need the following for proper fitting of a hearing instrument:
a. The results of an audiogram performed within the past 6 months by a licensed audiologist or a licensed hearing instrument dispenser; and

b. An earmold impression obtained from the prospective user and taken by a licensed hearing instrument dispenser

The User Instructional Brochures for the hearing aids can be found in our FAQ page on manuals and guides.

Please contact MDHearingAid before returning any merchandise.

Questions
If you have any questions about these policies please contact MDHearingAid customer service department at support@MDHearingAid.com.

Press inquiries email: marketing@MDHearingAid.com